Refunds and Cancellation

  • Any potential inconveniences experienced following the consumption of our product, such as headaches or stomach upset, do not qualify as valid reasons for product returns. We advise consulting a healthcare professional prior to use for personalized guidance and recommendations.
  • You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of products have been damaged in transit or if wrong/ expired products are shipped due to any technical error. However, If the product is found to be ineligible for return, the product will be couriered back to you.
  • Should you wish to return all or part of your order, due to any of the above incidents must be reported to customer service within 24-48 hours of delivery.
  • Please send an email with photos of the damaged/incorrect/ expired product by writing to us at hello@nouryshyourself.com within the stipulated time in order for us to accept the request.
  • In case you received the wrong product, we request you keep the product safe, untampered and undamaged in its original packaging. Retain the invoice, original box packing and the Serial/UPC number should be intact for a successful pick-up and return. Unused and in its original new condition.
  • Products with a date of expiration of below 3 months or an expired product sent due to any technical error would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products with expiry dates over 3 months.
  • Upon receipt of the returned product, we will inspect the same and validate the claim. 3 working days are required to investigate and review your request. Once approved as an eligible return, a refund or exchange will be issued.
  • Please note that returns will need to be sent to the following address:
Nourysh

(A Unit of Elcon Drugs & Formulations Ltd)

Registered Office

H.O. - G2, G3 - GR Tower, Sirsi Bindayaka Road, Jaipur,Rajasthan, 302012

Contact: +91 8306117488

Please do not use the item you have raised a complaint about.

  • Kindly note your replaced product will be dispatched only after the product reaches back to us. Please note that exchanges are subject to the availability of particular products.
  • If you made an online payment, we will initiate the refund back to the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nouryshyourself.com
  • For COD orders, we will initiate the refund to your bank account within 14 working days of requesting a refund.
  • Wherever possible we will facilitate the pick-up of the item through our courier partners. In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges RS 100 for any courier charges borne by you to your bank account.
Cancellation
  • Your order can only be canceled if it is yet to be shipped. To cancel, please write to our customer support team at hello@nouryshyourself.com Please note orders once dispatched are not eligible for cancellation.
  • In case of a cancellation from our end due to unseen circumstances, the refund to your original mode of payment shall be initiated within 7 business days.
  • After an order cancellation by the customer, the refund to your original mode of payment shall be initiated within 7 business days.
  • Discount vouchers/ coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.